At ETERNALWHISPERS – TRAVEL AGENCY (hereinafter referred to as “ETERNALWHISPERS”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (https://eternalwhispers.world) and our services.

2. About Us

ETERNALWHISPERS – TRAVEL AGENCY is a registered company in the United Kingdom. Our registered office is at [insert address]. For the purposes of the General Data Protection Regulation (GDPR), we are the data controller. This means we decide how your personal data is processed and for what purposes.

3. What Data Do We Collect?

We may collect and process the following types of personal data:

  • Identity Data: including your first name, last name, title, date of birth, and passport details.
  • Contact Data: including your email address, telephone number(s), and home address.
  • Financial Data: including your bank account and payment card details.
  • Transaction Data: including details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Data: including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: including information about how you use our website, products, and services.
  • Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How Do We Collect Your Data?

We collect data about you through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

5. How Do We Use Your Data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

6. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in section 5 above:

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes we make will be posted on this page with an updated revision date. If we make significant changes, we will notify you of the changes through the Site or through others means, such as email.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].