1.1 These Terms and Conditions (“Terms”) govern the relationship between ETERNALWHISPERS – TRAVEL AGENCY (UNITED KINGDOM) (“we”, “us”, or “our”) and our customers (“you” or “your”) who book travel arrangements with us.
1.2 By booking with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.3 These Terms apply to all bookings made with us, including but not limited to, flights, hotels, car rentals, package holidays, and other travel-related services.
Booking and Payment
2.1 To book with us, you must be at least 18 years old and have the authority to enter into a binding contract.
2.2 A booking is considered confirmed when we receive a completed booking form, and the required payment has been made.
2.3 We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms.
2.4 A deposit may be required to secure your booking, with the balance due by the specified deadline.
2.5 Failure to pay the balance by the deadline may result in the cancellation of your booking, and you may be liable for any cancellation fees.
Prices and Availability
3.1 Prices quoted by us are subject to change and availability.
3.2 We reserve the right to increase or decrease prices due to changes in fuel prices, taxes, or other external factors.
3.3 Availability of travel arrangements, such as flights and hotels, is subject to change and cannot be guaranteed until a booking is confirmed.
3.4 We will notify you of any price changes or availability issues as soon as possible, and you will have the option to accept the changes or cancel your booking.
Cancellation and Refund Policy
4.1 If you wish to cancel your booking, you must notify us in writing by email to [email protected].
4.2 Cancellation fees will apply, and the amount will depend on the type of booking, the time of cancellation, and the supplier’s terms.
4.3 If we cancel your booking due to circumstances beyond our control, we will provide a full refund or offer alternative travel arrangements.
4.4 Refunds will be processed within 14 working days of the cancellation date.
Travel Documents and Requirements
5.1 It is your responsibility to ensure that you have the necessary travel documents, such as a valid passport, visa, and health certificates.
5.2 We will provide you with information on travel requirements, but it is your responsibility to check the latest requirements with the relevant authorities.
5.3 You must comply with all travel requirements, including but not limited to, baggage restrictions, check-in times, and arrival/departure procedures.
Liability and Insurance
6.1 We are not liable for any loss, damage, or injury resulting from your booking, except to the extent that it is caused by our negligence or breach of contract.
6.2 We strongly recommend that you purchase travel insurance to cover unexpected events, such as trip cancellations, medical emergencies, or travel delays.
6.3 You are responsible for ensuring that your insurance policy covers all aspects of your trip, including but not limited to, travel arrangements, activities, and personal belongings.
Data Protection and Privacy
7.1 We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR).
7.2 By booking with us, you consent to the collection, storage, and use of your personal data for the purpose of providing our services.
7.3 We will not share your personal data with third parties, except as required by law or to provide our services.
Governing Law and Jurisdiction
8.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
8.2 Any disputes arising from these Terms shall be resolved through the English courts.
Amendments and Updates
9.1 We reserve the right to amend or update these Terms at any time, without prior notice.
9.2 The latest version of these Terms will be available on our website, and you should check for updates before making a booking.
Contact Us
10.1 If you have any questions or concerns about these Terms, please contact us by email at [email protected].
10.2 We are committed to providing excellent customer service and will respond to your queries as soon as possible.
By booking with ETERNALWHISPERS – TRAVEL AGENCY (UNITED KINGDOM), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.